Help and support

Frequently asked questions about e-cigarettes

Storage problem

E-cigarettes should be stored in a cool environment. Be Sure to keep the E-CIGARETTE case out of reach of children

Points to note

Points to note when flying:

Due to the change of high air pressure, there is a small amount of atomizing liquid leakage possibility, please try to put the atomizing bomb and important items isolated, to avoid articles contaminated atomizing liquid

CONDENSATE TREATMENT:

Due to indoor and outdoor temperature changes, the use of condensate may occur (non-oil leakage) , the use of the existence of“Grunt” sound, the atomization bomb can be removed by shaking down, such as the removal of atomization liquid, please contact the customer service processing in time

Disassembly and oil filling are strictly prohibited

Please do not pour other materials into the top of the air vent or the atomizing bomb, so as not to affect the structural integrity of the atomizing bomb and the safety of the atomizing liquid components